Privacy Policy

Last updated: 09/10/2025

1. Introduction

Welcome to The Malmesbury Wine Company (“we,” “us,” “our”).
Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, purchase our products, or interact with us in any way.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Who We Are

The Malmesbury Wine Company
47 High Street, Malmesbury, SN16 9AG
info@themalmesburywinecompany.co.uk

01666750191
Website: www.themalmesburywinecompany.co.uk

We are a UK-based wine retailer and distributor providing premium wines and related services.

3. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

Your name and contact details (e.g., email, phone number, address)
Payment and billing information
Delivery details
Account login information (if applicable)
Messages or feedback you send us

B. Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type
Device information and operating system
Pages visited, time spent on site, and referral source
Cookies and similar tracking technologies

C. Information from Third Parties

We may receive information from:

Payment processors
Delivery and logistics partners
Marketing or analytics platforms

4. How We Use Your Information

We use your personal data to:

Process and deliver your orders
Manage payments and refunds
Communicate with you about your purchases or inquiries
Send marketing updates (with your consent)
Improve our products, services, and website
Comply with legal obligations

5. Legal Basis for Processing (UK & EU Customers)

We process your personal data under the following lawful bases:

Contractual necessity – to fulfill your purchase or order
Consent – for marketing communications
Legal obligation – to comply with tax, accounting, and record-keeping laws
Legitimate interests – to improve our services and protect our business

6. How We Share Your Information

We only share your information with trusted partners when necessary, such as:

Payment service providers (for secure transactions)
Delivery and logistics partners
IT and website hosting providers
Marketing platforms (only with your consent)
Legal and regulatory authorities (when required)

We do not sell your personal data to third parties.

7. Cookies and Tracking Technologies

Our website uses cookies to improve functionality, performance, and user experience.
You can control or disable cookies through your browser settings. For more details, see our [Cookie Policy] (if applicable).

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law (e.g., tax or accounting obligations).

9. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
However, no online service can be completely secure, so please take care when sharing personal information online.

10. Your Rights

Depending on your location, you may have the following rights:

Access your personal data
Correct or update your data
Request deletion of your data (“right to be forgotten”)
Object to or restrict processing
Withdraw consent (for marketing, etc.)
Data portability

To exercise these rights, please contact us at info@themalmesburywinecompany.co.uk

11. Marketing Communications

We may send you updates about our wines, offers, and events — but only if you’ve opted in.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

12. International Transfers

If we transfer your data outside the UK or EU, we ensure appropriate safeguards are in place (e.g., standard contractual clauses or equivalent protections).

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

The Malmesbury Wine Company
Email: info@themalmesburywinecompany.co.uk

Address: 47 High Street, Malmesbury, SN16 0FX
Phone: 01666 750191